HP support is non-existent after warranty. They know this product is junk. Their forum page on these issues is filled with the same worthless advice over and over and does not address the real problem. We are moving away from HP printers.
By the specs; this device fits a nice niche with its features/price
Unreliable; We had 2 of these; Both of them broke a month after warranty for different reasons; On one the document scanner went out (the reason is a crimped ribbon cable that gets stressed each time you lift the flatbed cover).