I bought this headset and had nothing but issues from the get go. First I had problems getting my computer to recognise the device, fixed this issue but then had an issue with the iCUE software not recognising the device, fixed this as well. Now after about a month or two of use the headset 1. Randomly crackles 2. Randomly stops working with no warning 3. Will beep to say it is plugged in and be recognised by the PC but have no sound 4. Only work in some games/applications. I have two friends with the same headset and bought it on a recommendation. One friend bought a new headset after a month because he hated this one so much and the other is the same as me and just tries to cope with the issues. DO NOT BUY THIS PRODUCT