The earbuds are perfect! These guys complain because they didn’t read the manual properly. These earphones have an option on their app to “hear through” and that when turned off is noise cancelling, but when turned on allows you to hear audio from the outside like a hearing aid. And if the stop playing it’s because you took out the right ear piece. The right ear piece is the main one so if you only want one ear bud in. Has to be the right one. But if you have only left one it won’t work.